Here’s Why Apple Is Full of Shit

“Touch Disease” is an issue with the iPhone 6 Plus that causes the display to flicker — sometimes with a gray bar at the top — and occasionally, or permanently, become unresponsive. The issue made headlines in August when it seemed to pop up on a large number of devices at the same time (mine included), quickly becoming 22% of iPhone-related repairs at Apple Stores.

Except, until last week, Apple wasn’t repairing the phones at all. It was simply telling customers to pay $329 for a replacement, or buy a newer phone.

Now Apple has a repair program in place for the defect it refused to acknowledge for almost three months. It will cost iPhone 6 Plus owners $149 to cure Touch Disease, which itself is a slap in the face, as the issue is the result of a design flaw and is not the fault of the user. But Apple couldn’t admit that. Instead, the company said this.

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being droppedĀ multiple times on a hard surface and then incurring further stress on the device.

As I stated earlier, my iPhone 6 Plus was one of many suffering from Touch Disease. As soon as the issue started, I spoke to Apple Support and drove my phone from Harrisburg, PA to Lancaster. I showed up on time for my appointment, waited thirty minutes past (because that’s a thing that happens at Apple Stores, apparently) and finally interacted with an employee, who took all of twenty seconds to tell me I’d need to buy a replacement.

I got up and walked out.

Now, here’s why Apple is full of shit.



About Shawn Farner

Shawn Farner writes about technology and gaming all around the Web. He also creates online content for businesses.

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