Whether your business provides a service or sells products, it’s highly likely you’re going to need to help your customers remotely at some point. If you’re involved with the world of tech, especially, they’re going to require a helping hand to get something up and running, or to do a bit of troubleshooting. That’s why, today, we’re looking at the top 10 help desk software options out there for companies who need an all-in-one solution.
Not all help desk software is created equal. There are a lot of different options out there, which is why we felt it necessary to narrow the list down quite substantially. Below, you’ll find the cream of the crop: the tools companies have been raving about. By the end, you’ll have gone through the top 10 help desk software packages and should have a sense of which will meet your needs the best.
Let’s dive in
Most put a focus on omni-channel support
Quite a few of the help desk options listed here concentrate on “omni-channel support,” which means you can be wherever your customers are. It may not surprise you to learn that those customers are in quite a few places! So it’s crucial not only to do the standard web-based messaging, of course, but also reach customers via text message, Facebook, WhatsApp, Telegram, and so much more.
It’s all about “customer context” — trying to understand where your customer is and what they’re doing (or have done) in order to provide the best and most relevant help desk experience possible.
Integration is key
It’s highly likely your company already has various platforms in use and processes in place. Using one of these top 10 help desk software tools shouldn’t disrupt what you’ve already built. Fortunately, you’ll find the providers in this list put integration with the software tools you’re using at the forefront, whether that is Microsoft Teams, Salesforce, Slack, Trello, or something else. As an example, you might use service providers, such as Grouparoo and similar ones, to integrate your Salesforce software with your company tools and customer data. Maybe you’ve been doing this for a long time. Yet, it should be made clear that these software tools would not impede the existing processes.
Another thing you’ll want to do? Keep your existing communication flows in place. It’s likely you have your customers connected to various marketing software tools of some kind, such as mailing list software. The help desk options you’ll find below take that into consideration, and again, work to integrate what you’ve already got so that you’re not keeping two different sets of customer contact information.
Here are the top 10 help desk software tools
Did your favorite software not make the cut?
As mentioned, there are a lot of help desk tools out there. What we listed was a mere 10 — the 10 we feel are the best — out of that enormous field. But if you feel really strongly that something you use currently should make our top 10 help desk software list, we’d love to hear about it! Feel free to leave a comment or contact us and make your case.